Welcome to McKenzie Group Practice

 The Doctors and staff at McKenzie Group Practice would like to welcome you to the website. We hope you will find the information on this site useful.

We aim to provide high quality-health care to all patients.

If you are registered for Online Services you will have access to book or cancel an appointment, order repeat prescriptions and view patient summary care records and detailed coded medical records using the links at the bottom of this page. If you would like to register for online services please contact the surgery for further details.

New Clinicians

McKenzie Group Practice is very pleased to announce news regarding recruitment.

Dr Anil Trivedi joined the practice as GP Partner on 2nd August 2017

Dr Bhavik Goswami will join the practice as a Salaried GP on 14th August 2017

2 Additional Nurse Practitioners have also been recruited

Home Visit Requests

The practice has noticed a recent increase in the amount of late home visits requests received. Please can we ask that any routine home visit requests are submitted to the practice before 11.00am?

The GPs cannot guarantee attendance to any routine home visit requests received after 11.00am and the visit may therefore be deferred until the following day.

When requesting a home visit please give the receptionists as much information as possible regarding the reasons for the request and ensure contact details are correct.

Changes to Urgent Care Services

A new integrated urgent care service for illness and minor injuries is being launched in Stockton and Hartlepool on 1 April 2017.

The walk-in service and minor injuries service at One Life Hartlepool will close on 31 March 2017, but other services at One Life will remain. Walk-in and minor injuries services will be re-provided in the new integrated urgent care centres at the University Hospital of North Tees and the University Hospital of Hartlepool.

The 24/7, GP-led facility will be provided as an alliance by North Tees and Hartlepool NHS Foundation Trust, Hartlepool and Stockton Health (the local GP Federation) and North East Ambulance Service NHS Foundation Trust, from the University Hospital of North Tees and the University Hospital of Hartlepool.

It will include out of hours services, where patients can see a GP or urgent care practitioner for urgent care needs or minor injuries.

If you are unwell and need to use the service we advise that you book an appointment first by phoning 111. If you have a minor injury, you should walk into the service.

Patients will continue to access their own GP practice as they do now. However, when local practices are closed you should call 111 for an appointment with the urgent care service.

For your information, this new Integrated Urgent Care Service leaflet has been produced by the organisations providing the NHS 111 service and urgent care centres.

If you are unsure if you need to see your normal GP (doctor) or attend an urgent care centre then NHS 111 will advise you.

APPOINTMENT SYSTEM

WE NOW OFFER THE FOLLOWING APPOINTMENTS:

• PRE-BOOKABLE APPOINTMENTS WITH A DOCTOR (UP TO 1 WEEK IN ADVANCE)
• SAME DAY FACE TO FACE APPOINTMENTS WITH A DOCTOR
• ONLINE APPOINTMENTS (UP TO 1 WEEK IN ADVANCE)
• TELEPHONE CALL BACKS
• SAME DAY FACE TO FACE APPOINTMENTS WITH A NURSE PRACTITIONER
• ROUTINE NURSE APPOINTMENTS ARE AVAILABLE TO PRE-BOOK UP TO 6 WEEKS IN ADVANCE

BOOKING APPOINTMENTS USING ONLINE SERVICES

 WITH EFFECT FROM 1ST OCTOBER 2016 YOU WILL BE ABLE TO ARRANGE PRE-BOOKABLE APPOINTMENTS WITH THE GPS USING ONLINE SERVICES.

THESE APPOINTMENTS WILL BE AVAILABLE TO PRE-BOOK UP TO ONE WEEK IN ADVANCE.

YOU MUST HAVE ACCESS TO ONLINE SERVICES – IF YOU REQUIRE FURTHER INFORMATION REGARDING THIS PLEASE ASK AT RECEPTION.

PLEASE NOTE THAT YOU WILL NO LONGER BE ABLE TO BOOK A TELEPHONE CONSULTATION WITH A GP OR NURSE PRACTITIONER USING ONLINE SERVICES 

ORDERING YOUR PRESCRIPTION BY TELEPHONE

THE PRESCRIPTION LINE IS OPEN MONDAY - FRIDAY BETWEEN

9.30AM – 1PM &  3PM- 5PM

A SECOND TELEPHONE LINE HAS BEEN INSTALLED TO INCREASE PATIENT ACCESS TO THIS SERVICE.

TO ORDER YOUR PRESCRIPTION OR SPEAK TO THE MEDS TEAM REGARDING ANY MEDICATION QUERIES PLEASE CALL 01429 230005

 Named GPs

GP practices are required to provide their patients with a named GP who will have overall responsibility for the care and support that our surgery provides to them.

Please check the categories below to see which doctor is your Named GP:

All of our patients in the surname group A –F, Dr Nicholas Timlin will be your named GP.

All of our patients in the surname group G – K, Dr Amit Kishore will be your named GP.

All of our patients in the surname group L – Q, Dr Sian Parker will be your named GP.

All of our patients in the surname group R– Z, Dr Carl Parker will be your named GP.

Please note that this does NOT prevent you from seeing any GP of your choice in the practice as you currently do now, and you are unlikely to see any notable change in the way care is delivered to you by us.

You do not need to take any further action.

 ONLINE SERVICES NOW AVAILABLE

THE SURGERY NOW HAS NEW ONLINE FACILITIES FOR PATIENTS TO USE. 

PATIENTS ARE NOW ABLE TO:

• ORDER REPEAT PRESCRIPTIONS ONLINE
• PREBOOK APPOINTMENTS WITH A GP
• ACCESS ONLINE PATIENT SUMMARY CARE RECORD
• ACCESS TO DETAILED CODED MEDICAL RECORDS
• PLEASE ASK THE RECEPTIONIST FOR FURTHER DETAILS